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Spares & servicing Co-Ordinator

Posted 5 October by HR GO Recruitment Ended

Spares and service co-ordinator

Department; Production support

Reporting to; operations/production

Summary Description; providing customer support through planning and co-ordination of service calls and spare part fulfilment.

Key Attributes;

  • Good communicator
  • Responsive and reactive
  • Ability to work on their own
  • Capable of liaising with internal and external customers and suppliers
  • Sage proficient
  • Capable of interpreting data and producing reports

Key Responsibilities;

  • Dealing with all customer spare part enquiries
  • Developing and maintaining a suitable spare part stock holding profile
  • Promoting a "critical spare parts list" offering to customers
  • Liaising with suppliers and customers on delivery lead times for spare parts
  • Entering data on to Sage
  • Producing spare part usage reports from Sage
  • Managing service engineers(s) diaries
  • Developing and promoting a service schedule to customers
  • Managing the function and liaising with internal departments to provide solutions to customer enquiries and requirements.

Key Targets;

  • Increase spare part sales by 20% over the coming 12 months
  • Respond to all customer enquiries within 24 hours
  • Develop the service "revenue stream" and increase by 10% over the coming 12 months

Apply now!!

Reference: 33475921

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