Spanish Speaking Service Support Representative

Posted 28 April by Alfred Recruitment LLP
Easy Apply

Register and upload your CV to apply with just one click

Do you pride yourself on providing good customer service? Are you looking to join a successful and growing company?

My client is an international insurance firm based in Central Bristol. They are seeking a Spanish-speaking Service Support Representative to join a friendly and dynamic team. For this role, you will be handling a range of customer service queries for Spanish-speaking Customers. You will investigate and evaluate claims, ensuring that all customers receive exceptional service throughout.

Key responsibilities:

  • Answer phone calls and respond to inquiries within target timescales and make outgoing calls/correspond in writing, as necessary
  • Confirm and verify insurance details that are provided and accurately enter them into the database, and utilise the database to accurately interpret and communicate data
  • Review and respond to insurance documents and miscellaneous correspondence within target timescales to confirm client’s insurance criteria are met
  • Investigate claims thoroughly to obtain pertinent facts about losses and record claims data information accurately in the database (including gathering all necessary documents to verify losses)
  • Notify insurers of all claims received
  • Arrange for timely repair or replacement of equipment with an approved supplier, claims payment, and/or salvage
  • Comply with recommendations made by an insurer, and/or internal auditors
  • Resolve customer complaints within target and FCA guidelines ensuring that we treat customers fairly
  • Translate documents as necessary
  • Maintain weekly and/or monthly productivity and work completed reports as directed
  • Support the wider team through demonstrating our values in work and behaviour, and working with the business to achieve goals

Knowledge required:

  • Ability to speak and write English and Spanish fluently and to a professional standard
  • Experience in a customer service/claims environment
  • Awareness of cultural and working practices in Spain

Working hours: 37.5 per week Monday - Friday between 9.00am to 5.30pm

Salary: £21,500

Full product and process training will be provided.

Required skills

  • Admin
  • Claims
  • Customer Service
  • Office Skills
  • Spanish

Reference: 41801490

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job