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Spanish Speaking Customer Relations Advisor -Fabulous Brand

Posted 14 February by Language Recruitment Services Ltd Easy Apply Ended

Job Title: Spanish Speaking Customer Relations Advisor -Fabulous Brand

Location: London

Salary: £24,000 per annum + bonus/ amazing benefits

Reference: CRF115035

Language Recruitment Services (LRS) is currently recruiting for a gifted and dedicated Spanish Speaking Customer Relations Advisor to join the Customer Service team of their client based in London. You will need to be commercially driven and customer service oriented to succeed in this role; in return you will gain the opportunity to work in an international environment at a company with an outstanding reputation and fantastic future prospects and will have the chance to earn a performance based bonus.

Responsibilities:

  • Assisting customers with product enquiries
  • Updating and maintaining the order database
  • Assisting clients registering online and having their orders processed through the website
  • Assisting Spanish speaking customers with any issues regarding returns or orders via email and phone
  • Dealing with any complaints in a timely manner - escalating any issues to relevant departments
  • Dealing with late returns or faulty goods issues
  • Regular liaison with the shipping department
  • Liaison with the fulfilment team when necessary
  • Assisting the finance department with security checks ( taking inbound calls and emails)
  • Dealing with any other accounting enquiries
  • Ad-hoc administrative tasks

Requirements:

  • Excellent English and Spanish language skills both verbal and written
  • Fluency in any other language is an advantage
  • Proven experience in Customer Service or Order Administration, or Retail Sales Assistance
  • Flexibility and team orientation essential
  • Strong MS Office

Details:

*This position involves rotational shifts and occasional weekend work

Please send your CV in word format to the email address quoted, other formats will not be accepted

Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK

Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is an Equal Opportunities Employer

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Required skills

  • Customer Service
  • Logistics
  • Luxury
  • Supply Chain

Reference: 34477089

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