Spanish & Portuguese speaking Customer Care Representative

Posted 23 July by Pyramid Recruitment Services Easy Apply

Are you fluent in Spanish & Portuguese? If so we have the perfect opportunity for you!!

Our client, are currently seeking a fluent Spanish & Portuguese speaker to join their customer care team. Within this role you will be responsible for providing the highest possible level of customer care to clients and candidates.


  • Responds to inbound contacts from clients and candidates in a timely manner.
  • Ensures that deadlines and Service Level Agreements are adhered to.
  • Provides a high-quality level of customer care when responding to email and phone enquiries.
  • Takes full ownership of all queries, providing a prompt resolution.
  • Manages client and candidate expectations throughout the background screening process, through clear and professional communication.
  • Consistently achieves individual targets and contributes positively to team goals.
  • Thoroughly and accurately documents all contacts in relevant systems.
  • Identifies challenges and opportunities for improvement within the business.
  • Uses initiative to suggest solutions to challenges that have been identified.
  • Supports the Customer Care Team on ad hoc initiatives and projects.
  • Works closely with line manager to maximise own strengths, improve weaknesses and support own career development.

Person Specification;

Must be fluent in Spanish & Portuguese!

  • Relevant experience of working in a Customer Care environment.
  • A professional telephone manner and an exemplary level of customer service.
  • Ability to communicate clearly verbally and in writing.
  • Excellent time management and organisational skills.
  • Strong attention to detail.
  • A quick learner and enthusiastic about their own development.
  • A high level of computer literacy and the ability to work in a Microsoft Office environment.
  • Creative thinking and ability to use their own initiative.


  • Basic salary of £18,500
  • Working Monday to Friday (9:00 - 17:00)

Required skills

  • Customer Care
  • Customer Service
  • Portuguese
  • Spanish

Reference: 35696858

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