Spanish & Italian Speaking Customer Service Executive (Design)

Posted 6 April by French Selection UK

FRENCH SELECTION UK
Spanish & Italian Speaking Customer Service Executive (Design)
Customer Service, Sales, Marketing, Procurement, Luxury, Operations, Accounts, Strategy, Italian, French, Spanish, Italy, France, Spain, Business, Inside sales, Sales Coordinator, Export sales support, Design, eCommerce
Salary: £22,500 p.a.
Location: Molesey, Surrey
At commutable distance from London, Heathrow, Hounslow, Twickenham, Teddington, Kingston-upon-Thames, East Molesey, Sunbury-upon-Thames, Epsom, Weybridge, Hersham, Egham, Woking, Reading, Slough, Windsor.
Ref: B54TPM8

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: B54TPM8
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The Company:
British supplier of luxury goods delivering overseas.

The Role:
To support the delivery of world class customer service and customer contact that exceeds expectations.

Main duties:
- To provide excellent customer support to customers via telephone, emails and online system
- To support individual customers to troubleshoot and solve their issues and refund requests in accordance with company policy
- To gain clients feedback in order to improve overall client’s experience
- To visit trade customers
- To processing incoming orders to fulfilment or closure
- To liaise with accounts
- To communicate with customer re pro forma invoice, along with payment request and any comments regarding stock
- To raise credit notes or replacement orders
- To maintain a good level of product knowledge
- To demonstrate customer focus at all times

The Candidate:
- Fluent in Spanish & Italian
- Fluent in French is beneficial but not essential
- Previous experience in brand-focused customer-services environment in premium brands.
- Previous experience in sales
- Educated to degree level or equivalent
- High level of understanding of how to deliver what the customer wants
- Excellent communication and problem solving skills
- Strong numeracy and IT skills
- Full, clean UK driving licence - Desirable

Salary: £22,500 p.a.

French Selection UK - The leading recruitment consultancy specializing in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Required skills

  • Customer Care
  • Customer Service
  • French
  • Italian
  • Spanish

Application questions

Are you fluent in Italian and French?
Do you have previous experience in a brnad-focused costumer service environment and in sales,?
I acknowledge my details are processed as stated in the privacy policy on French Selection website?

Reference: 34841873

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