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Spanish Customer Service Agent

Spanish Customer Service Agent

Posted 5 April by Just Recruitment Easy Apply Ended
The Just Recruitment Group are seeking a Spanish Customer Service Agent to join their clients growing team in the colchester area.

Duties include:

*Managing customer queries via telephone, email and live chat on a day to day basis for your assigned country
*Updating customer's orders and accounts via online and in-house databases
*Checking and amending live orders were appropriate
*Liaising with couriers via telephone and web regarding customer's deliveries
*Delivering a first-rate customer service experience in all cases
*Keeping emails up to date with a response time of 1 hour
*Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching

Ideal candidate:

*Enthusiastic and friendly personality
*Ability to communicate professionally via telephone and email
*Strong team player and flexibly in regards to working hours

Must be fluent is Spanish - verbally and written

Free Parking
M-F 8am - 5pm (Occasional weekend work may be required)
Staff discount
Fun working environment

To discuss in more detail please call Jody or email

Required skills

  • retail
  • admin
  • customer service
  • reception
  • spanish
  • calls
  • office
  • incoming

Reference: 34838776

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