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Spanish and French Speaking Data Entry / Administrator

Posted 14 March by Skye Solutions Recruitment limited Ended

MAIN PURPOSE OF JOB

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel at ease. As well as being comfortable working in a performance-driven environment with confidence.

CORE RESPONSIBILITIES

- providing professional and efficient customer service

- making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements

- first contact resolution of customers and clients queries, requests, orders and complaints

- pro-actively contact existing and potential customers.

- Entering data onto our systems and translating.

- meeting and greet guest providing a proficient customer service experience, as required

COMPETENCIES / DESIRED EXPERIENCE

- previous administration and data entry experience

- good proficiency and navigation skills around a pc, excellent keyboard skills

- good telephone manner with a clear speaking voice

- good communication skills and the ability to build rapport with the customer

- ability to work well in a team

MEASUREMENT

- delivery of targeted personal quality and performance scores

- delivery of departmental KPI’s and SLA’s

- manager observation

- customer feedback (internal/external)

- compliance delivery

Required skills

  • Communication Skills
  • Customer Service
  • French
  • Spanish
  • Fluent English

Reference: 34124900

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