Spa Therapist

Posted 5 April by Macdonald Hotels Featured

Spa Therapist

As a Macdonald Spa Therapist your role can be physically demanding or calmly hypnotic. Working with leading skincare products, amid superb surroundings, you’ll need to be at the top of your game; our guests expect the best! You’ll need to put clients at ease, so great communications skills are required for those who like to chat whilst being pampered. Exuding confidence, having high standards and taking a pride in your own appearance will help to show that Macdonald Spa visits are an indulgence totally worth it.

Macdonald Spa Therapists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

Our Spa Therapists are professional individuals who can work on their own initiative and are key players in our Spa and Leisure team.

They have excellent customer service skills and are passionate about exceeding guests’ expectations. Our Spa therapists have a passion for the spa industry and play an important part in helping to deliver our core standards and provide our guests with a great stay every time.

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

MAIN PURPOSE OF JOB:

To carry out Spa and beauty services in a professional and friendly manner whilst delivering a high standard of customer service and working towards the aims and objectives of the Spa

GENERIC KEY ACCOUNTABILITIES:

People

• To take pride in everything I do
• To consistently deliver outstanding hospitality
• To anticipate and react to the needs of our guests
• To be an ambassador for the Macdonald Brand
• To take ownership for my personal development and performance
• To contribute to the overall effectiveness and performance of my team

Product

• To consistently deliver Macdonald core standards which are relevant to my role
• To maintain a safe and clean environment
• To take responsibility for understanding our products and services
• To proactively look for ways to improve or enhance the guest experience
• To use feedback to improve my personal performance whilst activity encouraging feedback from others
• To give my full to support to company initiatives

Process

• To complete and act upon training (including statutory) in line with company policy and procedures
• To follow all processes assigned to my role ensuring full compliance
• To identify any barriers or challenges which may prevent me from delivering on agreed processes
• To take responsibility for keeping up to date with any changes in my department

Profit

• To have an awareness and understanding of operational costs related to the performance of my job role
• To look for ways to protect the profit of the organisation without compromising the guest experience
• Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
• To promote the products and services to our guest at every opportunity
• Spot and act on every opportunity for sales
• To act upon any reasonable instructions from management as pertains to my job responsibilities

JOB SPECIFIC ACCOUNTABILITIES:

• To be familiar with all hotel facilities, events and activities
• To take Spa/beauty treatment bookings following the correct procedures
• To work on the club/spa reception, meeting and greeting guests as and when required
• Undertake full assessment of clients’ requirements and suitability of treatments and products offered
• To carry out treatments to a high standard ensuring client confidentiality and high levels of customer care at all times
• Use the company home prescription form to prescribe retail products to all clients during and following spa treatments
• To deal with customer comments and complaints in the correct manner and in line with the company procedure
• Actively maintain a good knowledge of all Spa services and products, attending company Spa training sessions
• To assist the Senior Therapist / Spa Manager and Club Manger with all promotions and offers, providing ideas and plans to help increase business levels
• To ensure all equipment is in safe working order, maintained and serviced to the required standard
• To achieve all treatment and retail targets set by your Spa Manager
• To suggest methods of promoting and up selling the Spa, to proactively drive column space with telephone calling to hotel residents and Spa client data base
• Follow all Health and Safety procedure and instructions accordingly and ensure a safe Spa and Hotel
• To assist with salon and retail stock checks when requested to do so by the Spa Manager
• To carry out any reasonable task as requested by Management

KEY MEASURES:

• Brand standard audits
• Health & Safety checks
• Guest feedback
• Trip Advisor
• AA inspection outcome
• PSN audits
• EHO reports

Reference: 34834785

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