Solutions Helpdesk Engineer

Posted 23 February by Uxbridge Employment Easy Apply

Solutions Helpdesk Engineer


High Wycombe

Our client an established Software Solutions company are now looking for a Junior Solutions Helpdesk Engineer.

Hours of work are 8-5 or 8.30-5.30 with 20 days holiday. The ideal candidate will have an interest within working in a technical environment along with holding a full UK driving license and have their own car. No previous helpdesk experience necessary however would be desirable.

Key responsibilities:

  • Assisting with hardware helpdesk customer queries when required

  • Diagnose and repair software using remote log-in if possible or escalate to helpdesk supervisor/ Level 3 support or 3rd party supplier

  • Assist with maintenance of the network and associated equipment

  • Provide cover for the service team to assist with installs

  • Accurately complete all service documentation (when required) and submit, within the specific time frame to work control

  • Carrying out operator training to customers on use of the MFD’s and software

  • Attend training courses when required

  • Attend all meetings when required which may be held outside of office working hours

Reference: 34548381

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