Solutions Engineer

Solution Engineer

About the job

Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical relationships.

As a Solution Engineer you will;

• Handle pre-sales activities by creating solution proposals for incoming opportunities.
• Communicate with partners/customers to clarify requirements or business needs.
• Engage with customers to develop viable solutions
• Configure Cisco hardware and software using Cisco Commerce Workspace for entry level solutions
• Collaborate with teams and distributors to obtain pricing and configurations.
• Determine pricing for Managed Services and Packaged Professional Services.
• Communicate effectively with technical and non-technical audiences.
• Maximize application capabilities and support the use of new technologies.
• Investigate and resolve complex issues, applying creative thinking.
• Escalate technical queries to the company's practices and technical contacts
• Attend vendor events for technical updates and present offerings to stakeholders.

To set you up for success we are looking for the following skills and experience;

• IT or Cybersecurity graduate
• Proven experience in an IT operational role OR in a networking technical engineer type role.
• A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio.
• An awareness of Compute and Public Cloud.
• Familiar with industry best practice for service delivery (ITIL).
• Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements.
• Commercial understanding with a winning mentality.

About us

Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment. This particular role, however, is based at our Milton Keynes office.

We Are Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.