Solutions Consultant - Customer Communications

Posted 6 October by Wainwright Shaw Ltd
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* Solutions Consultant
* Customer Communications
* Central London

Solutions Consultant - Customer Communications

Solutions Consultant / Solutions Design / Sales Engineer / Marketing Technology / Database Solutions / Multi-channel CCM platforms / Database Marketing / CRM and SaaS Solutions / Campaign Management / Data Visualisation / Adobe Experience Cloud / SalesForce Marketing Cloud / Acoustic (IBM Watson) / Apteco Faststats / Tableau / MS Power BI

The company

Digital consulting and Agency business group, in turn part of a leading global customer communications firm. The group offers clients three core capabilities: data & analytics, creative communications & experience and technology & automation. They provide deep strategic value engaging throughout their client's businesses by bringing together marketing and business operations.

The role

Reporting to the Solutions & Consultancy Services Director, the Solutions Consultant role is to support the sales and CRD teams in articulating, presenting and proposing solutions that will add value to the business and their clients. Part of a team of subject matter experts in products and services, and how they will benefit their clients' businesses, the role is internal and external client facing. You will be equally comfortable interacting with client business (non-technical) stakeholders and internal technical development and delivery staff. The types of solutions proposed by a solution design consultant include all of, or a selection of the following components:

* Campaign Management / Martech platforms
* Database Services (Cloud, On prem or bespoke hosting solution)
* Data Engineering (ETL/ELT)
* Multi-channel communications
* Website and marketing campaign websites
* Analysis and data visualisation solutions
* Digital Asset Management
* Workflow technology

The Solution Design Consultant is often expected lead Consultancy projects with clients, encompassing subjects such as Digital Transformation, Target Operating Models related to marketing technology solutions - GAP Analysis - Martech SWOT analysis, Data and Martech Audits

Solution Consultants are primarily expected to be involved in the scoping and commercial documentation of appropriate new solutions (presales). Often it is appropriate for the Solution Design Consultant to cover the post sales scoping and documentation for the implementation of the project they have been leading from a pre-sales perspective.

The requirements

Possessing 5 years+ pre-sales / consultancy / sales engineering experience you should have strong technical (pre-sales) knowledge in Marketing Technology, Database solutions, Multi-channel CCM platforms, Database marketing, CRM and SaaS solutions. Exhibiting excellent presentation, written and oral communication skills you should be comfortable client facing, often at board level. You will have experience of using campaign management and data visualisation products such as one or more of the following: Adobe Experience Cloud, SalesForce, Marketing Cloud, Acoustic (IBM Watson), Apteco Faststats, Tableau, MS Power BI (or similar products) would be beneficial. We see the successful candidate coming from two possible routes: a) Technician/ Engineer with proven client facing skills or b) Client Services with a technical background / perspective.

Reference: 42230093

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