Our client, a provider of information management systems and financial management packages, seeks a Software trainer to undertake 1-2-1 and group training for customers, both remotely and on-site, and provide support of the product to customers.
The Software Trainer will assist in the development and maintenance of syllabus-based training material to support the delivery of training, assist in the production of documentation including videos and webinar sessions and produce post training reports.
When not providing training, you will provide support of the product, taking inbound customer support calls, resolving issues and escalating when appropriate, ensuring all support calls, user suggestions and bug reports are accurately recorded using the company’s support systems.
You will also assist with the migration of customer data to enable deployment of solutions on client sites and support the sales team by giving demos of the product to customers.
The software is Finance based and so candidates must have previous experience working with accountancy software / packages and training experience. An AAT qualification or training certificate is an advantage but is not essential.
Candidates must be willing to travel, training is provided both in the UK and internationally so you must be prepared to spend periods of time overseas as required. A clean driving licence and ability to drive cars in the UK and overseas to visit clients is essential.
On offer is a salary up to £27,000 plus the ability to enhance your earnings through overtime and commission. You will also be given the option for a company car or a car allowance.