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Software Support

Posted 2 November by Bromcom Computers Plc
Salary negotiable
Bromley , Kent

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A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.

The position will focus on 1st / 2nd line customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents have gone on work in training/consultation, software implementation / technical project management and management positions within the company.

Responsible to

This role reports to the Helpdesk Manager.

Duties/areas of responsibility

The position will involve the following areas of responsibility:

    • Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
    • Maintain a high degree of product expertise as the product evolves
    • Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
    • Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
    • Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.

Bromcom is an Equal Opportunities Employer

Reference: 42751502

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