Software Support

Posted 9 July by The Source

Experienced software applications support specialist sought by an exciting, innovative software supplier in a prestigious central London location. Looking for good communication skills, at least two years’ experience in a 1st / 2nd line software helpdesk support role, strong customer service ethic, along with good knowledge of SQL, Windows Operating System and ideally CRM / Case Management software familiarity. Any expertise in Time and Attendance solutions, Payroll software, HR software / HCM or Workforce Management is a plus but not essential. £25k to £35k depending on experience.

In this role you will:

  • Provide customer software support on Workforce Management (WFM), Time and Attendance (T&A) and Business Intelligence (BI) and Analytics solutions
  • Communicate with clients by telephone, email, and remote connection technologies to discuss issues with the software, diagnose the root cause of problems and resolve them
  • Use your skills in SQL to manipulate and query data, carry out basic database administration and resolve database issues
  • Use your general IT and helpdesk support skills including Windows Operating System skills
  • Assist implementation consultants in configuring and testing software solutions
  • Work to SLAs, use CRM/ Case Management software to log tickets and manage the lifecycle of a support issue
  • Develop an understanding of T&A, WFM, BI and related solutions interfaces like Payroll and HR.

This is a support team with a busy workload, blue chip clients across many industry sectors, and a good reputation for high quality software support. You will be supporting clients using the rostering / T&A / WFM and BI software provided by your company. If you want to join a successful team in a software company which constantly innovates and leads the field, contact us today with a CV to find out more.

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Required skills

  • Application Support
  • Helpdesk
  • SQL
  • Windows Server

Application questions

Do you have experience of software support at 1st line or 2nd line?
Are you happy to work in a central London location?
Do you have any familiarity with T&A, WFM, HR or Payroll?

Reference: 35580258

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