Software Support Engineer

Posted 21 August by Rebel Recruiters
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Software Support Engineer - Leicester

Headline: The perfect role for someone who is working on a 1st line/ helpdesk role, that is technically minded and wanting to progress their career to the next level.

Location: Leicester

Pay: £20k - £25k

Ideal Candidate: Good understanding of desktop, laptop and basic network hardware, MS Office and internet connectivity (TCP/IP), effective communication skills and any knowledge of writing automation scripts.

We love recruiting for roles such as this one; when a customer rings you up and says they need someone who is full of enthusiasm and a hunger to learn to take on a junior role in their IT team.

You will be the sole bridge between the helpdesk on the developers and engineers. Working as part of a team, you will be required to answer and triage any quires that may arise. You would attempt to solve the issue and if not, you would pass it on to the relevant team to deal with it.

The role demands superb interpersonal, customer service, and communication skills, and any IT support knowledge and/or experience would be advantageous. Graduates or college leavers with some experience of working in an IT environment would be considered for the role.

In a nutshell, we are looking for someone who has;

  • An understanding of good customer service principles
  • Excellent relationship building skills on the phone
  • Good general IT skill (using PCs/Laptops, connecting to the internet etc.)
  • Any experience dealing with automation scripts is ideal too!

The salary on offer for the role is between £20k - £25k and includes perks such 23 days holidays, discounted vehicle servicing and ongoing training.

If you would like to be considered for the role, please do not hesitate to apply for a guaranteed reply or contact me on my landline 0115/784/3227.

Software Support Engineer - Leicester

Required skills

  • Automation
  • Customer Service
  • Helpdesk
  • Software
  • 1st Line

Reference: 35921312

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