Software Support Engineer
SQL, PC, Software Support, Linux, Windows
Location: Gerrards Cross
Salary: £22,000 - £28,000 + Excellent Benefits & Training.
If you are someone from an IT/scientificdegreeeducated background, who can drive and has excellent customerservice - look no further.
Fantastic opportunity to join a small, but growingsoftwarecompany with the scope to develop and progress your career.
- Level 1 support for all customers - via telephone and email.
- Analyse, diagnose and resolve all customer issues
- Escalate the issue for assistance from the development team if required.
- Log/Close Support issues via Salesforce
- Install and Customise applications
- Test bug fixes released by the development team before delivery to the customer
- Previous software support experience (advantage)
- Good PC and Internet experience.
- Software Development Process - i.e. Programming, Windows, Databases, Webservers
- An excellent understanding of the different MedICUs applications - in-house training provided.