Software Support and Client Services Executive

Posted 9 April by Boffin Recruitment

Our client is searching for a new Software Support and Client Services Executive. It's an excellent opportunity for a bright, analytical and numerical Software Support and Client Services Executive to support the busy help desk team on all aspects of the system. This is a perfect role for a hardworking individual to work within a lively and dedicated team.

Main Responsibilities:

  • Liaise with media and creative agencies, sales points, media owners, broadcasters & 3rd party systems via email, telephone and face to face meeting; cover all aspects of client servicing.
  • Day to day support of the helpdesk. Prioritise incoming requests and escalate when necessary.
  • Provide solutions to client queries by analysing requirements and workflow, replicate user behaviour and data flow when necessary.
  • Deliver training sessions for client users at agencies, media owners and sales points.
  • Updating, refining and creating presentation and training documentation as needed.
  • Monitor automated data loading processes and intervene where necessary
  • Liaise with 3rd party data providers to resolve data queries
  • Support the team in maintaining the databases
  • Create and send regular and ad hoc reports (internal and external)
  • Support manager with identifying and targeting new business opportunities for software in order to meet targets set.
  • Monitor support calls and emails, recording repeat requests or issues to help prioritise software development
  • Involvement in the testing of new product development and enhancements, alongside the rest of the team

Key Skills:

A team player, with:

  • Strong numerical and analytical skills, some experience of working with data.
  • Solid and relevant client services/software support experience.
  • Attention to detail, ability to prioritise and problem solving skills essential.
  • Strong customer service skills and confident telephone manner essential.
  • Strong communication skills including excellent listening and presentation skills.
  • Ability to build strong customer relationships.
  • Ability to explain technical and/or process-heavy information in terms to non-technical end users.
  • Ability to learn new systems and processes quickly.
  • Knowledge of the Media Industry an advantage

Required skills

  • software support
  • helpdesk
  • media
  • client services
  • data support

Application question

Do you have solid experience in client services/software support?

Reference: 34861575

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