Software Support Analyst

Posted 1 July by Pulse IT Recruitment Ltd
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Software Support Analyst (1st Line Helpdesk Support)

Do you want a new career change or challenge working on some cutting edge projects & within an enjoyable fun working environment?

If so, this is the role job for you!

My client are an established software solutions organisation based in Bedfordshire who offer web & software (SaaS) products/services to national & international clients. Products are used by a variety of enterprising clients & are developed to the highest standards using the latest technologies and techniques.

The position of Software Support Engineer will encompass the support of external clients and will suit candidates who have experience in supporting bespoke software solutions.

This is a software support role and therefore you will be heavily involved in working closely with team members to provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial.

Key skills needed include:

  • Client Management
  • Customer Support
  • 1st Line Bespoke Software Support
  • Problem Management
  • SLA Management
  • Ticket Management
  • Customer satisfaction
  • Bespoke Software Support
  • Agile (ideally)

This role will suit candidates looking for a real challenge and who want to be part of a creative growing Software & Technology driven business.

Due to the nature of the position, we are looking for someone who has solid communication ( written & Verbal ), and client interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential.

Key Skills for this role include: Software Support, SLA Management, and Application Support.

As part of the role, you will be rewarded with the following:

  • An attractive starting salary!
  • A chance to learn new technologies & techniques
  • Personal training budget
  • A fun, dynamic working environment.
  • Excellent career progression
  • Salary re-views
  • Attractive holiday entitlement
  • Excellent work life balance
  • Hybrid remote working (after probation)

Required skills

  • Helpdesk
  • Software Support
  • Bespoke Software

Reference: 52687727

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