Software Support Analyst

Software Support Analyst - Bath - 18-20k - SQL Skills & Software Knowledge?

Granite Consulting are recruiting for a Software Support Analyst to join a software house in the heart of Bath, an easy walk from Bath Spa train station.

The role will be joining a team providing remote based support of award winning, bespoke software packages. You will be comfortable dealing with clients on the phone or via email, providing a first class level of support and using your SQL knowledge to identify and fix scripting issues.

You will also act as a link between front-line support and the internal development team, escalating issues which require a development fix.

This position would be ideal for an IT / Computing graduate who has some knowledge of SQL, or someone coming from a similar role providing software support.

Key Skills:

  • Knowledge of SQL (not expert, training will be provided)
  • First-class support over the phone, email and remote PC
  • Customer focussed

To apply for the role or for more information, send a CV now to the team at Granite Consulting.

Required skills

  • Software
  • SQL
  • Technical Support

Reference: 34409519

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