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Software Support Analyst

Posted 31 January by Brewster Pratap Easy Apply Ended


The Brewster Pratap Recruitment Group are working with a Blue Chip company looking to recruit a Software Support Analyst on a permanent basis with immediate start.


The role of the Software Support Analyst is:

  • Develop a deep understanding of both the functional and technical aspects of the Real Estate & Workplace Solutions (RE&WS) product suite
  • Thoroughly test client issues to recreate and assist in determining root cause
  • Using Salesforce tool, track and resolve client issues in a timely manner following appropriate Support procedures
  • Actively monitor issues to ensure they are resolved within clients' Service Level Agreements
  • Attend client status meetings to review open issues
  • Effectively and proactively manage client expectations
  • Foster positive relationships with clients to ensure client retention
  • Clearly document issue resolutions and confirm client understanding for closure of support cases
  • Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
  • Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
  • Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
  • Approach all circumstances and interactions in a professional manner
  • Adhere to all internal policies and procedures as required by the RE&WS Information Security Management System (ISMS) as part of the ISO27001 standard


The requirements of the Software Support Analyst are:

  • BA/BS in Business or Computer Science or equivalent experience
  • Proven experience in researching and resolving client issues
  • Software testing and troubleshooting experience
  • Service oriented
  • Interpersonal skills coupled with the ability to work across departmental boundaries
  • Excellent written and oral communication skills
  • Excellent analytical skills
  • Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
  • Professional image and appearance
  • Must be fluent in English
  • Knowledge of SQL and relational database structure
  • Technically proficies
  • Real estate, facility management, or capital/project management knowledge and experience


Salary £25-28K

The Analyst will have access to a competitive package

Brewster Pratap Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of recruitment and talent identification we would really like to hear from you. Please visit our website at for more information on Jobs or Recruitment.

Required skills

  • Analyst or strategic

Reference: 34362901

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