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Software Support Analyst - French Speaking

Software Support Analyst - French Speaking

Posted 16 March by Applause IT Easy Apply Ended

Application Support Analyst - French Speaking, .NET, SQL Systems

Near Warrington - Commutable via Liverpool, St Helens, Wigan, West Manchester

£30,000 - £35,000 pa (depending on experience) + Benefits

High growth software house requires new experienced Application Support Analysts with technical aptitude and a flair for problem-solving to take up a key customer facing role. You will be joining a small friendly established team supporting a range of 2nd and 3rd line application support issues sitting on a Windows .NET stack, in a busy ITIL savvy environment

To suit experienced Application Support Person with excellent verbal and written communication skills in French and English. Must be totally fluent - to Native standard in French language speaking and writing. Fluency in French and English to the level of being able to handle technical calls via phone and email from various French customers is essential!

Essential Skills and experience:

Circa 3-5 year's + experience in a software support role (preferably at least 2 years supporting bespoke Windows and SQL Server backed systems)

Strong investigative and problem-solving skills

An excellent customer service persona

Strong written and verbal communication skills in English - including good phone manner (though most issues resolved via email)

Having a thorough understanding and ability to use and support the Microsoft Office suite

Knowledge and ability to troubleshoot current:

Windows operating systems (from WinXP, Windows 7 +)

Understanding of TCP/IP networks and common security systems

Understanding of LAN and WAN communication and some configurations

Exposure to basic programming concepts including data values and types, logic, data structures.

Experience of SQL Server querying - looking into stored procedures and writing select statements

Desirable (by no means essential):

Any exposure to C#,, the .Net platform and Visual Studio an advantage (this not a coding role, however)

Knowledge of web techs like JavaScript, HTML5, PHP also of interest

Any XML, Soap, or JSON knowledge to help understand how their software consumes client web services and develop data interchange, also of interest.

Documentation skills.

Any MS SQL Development and/or Admin skills

Experience working in an ITIL environment and/or foundation certification

Use of Help Desk packages - Net Help Desk or similar

(all of real interest but in now way essential)

The Role:

Reporting to the Customer Service Manager, the successful candidate will be confident and methodical when liaising with customers and will have a strong track record in performing problem analysis, asking relevant questions to derive understanding and diagnosing technical and environmental problems

The role requires a good degree of technical knowledge and an aptitude to learn new skills and technologies. The analyst will also liaise with the development team to reproduce issues, identify root causes and fix problems as a trusted advisor to the customer

The successful candidate will join our highly skilled and motivated support and development team. Their investigative and problem-solving skills will make a valuable contribution to the continued success of the company

To suit experienced bespoke software support analyst able to work under own initiative often, able to manage and prioritise multiple issues and grasp problems quickly. A strong desire for self-improvement is essential and you will receive exposure to some excellent technical systems and client customers.

The Rewards:

Highly competitive salary - graded depending on experience

Company Pension

Health Care inc Dental

On call rota with good payment/s

Relaxed and Professional company environment with Casual Dress code

Please send CV now and call Tim Morris on to find out more

Application Support Analyst - French Speaking,.NET, SQL Systems

Near Warrington

Required skills

  • Analyst
  • Application Support
  • French

Reference: 34702024

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