Software Support Analyst required to join a rapidly expanding Software Company within their Dundee office. The company have a Global presence, developing niche online services - with offices in London, America and the UK. Currently they are focused on expanding their Scottish Software Support function, with growth plans into 2018 and beyond!
This is an opportunity to join a team of passionate and technically skilled Software Analysts. You will be working to clear the path for the Software Engineering team, ensuring they can carry out BAU work seamlessly and that there are no delays when pushing out to the Service and Product delivery teams.
As well as supporting the Software functions and delivery teams you will act as a focal point for the Customer Service helpdesk, working to escalate, troubleshoot and resolve any technical issues they have.
This role could be of suited to a QA Engineer looking to transition into a Software Support role. Alternately this role would be a good match for a junior developer or application support analyst looking for a new challenge and the next step in their career.
- Supporting Software Engineering teams
- Providing 2nd line support for the customer service team
- Investigating technical issues, diagnosing faults and troubleshooting applications and systems
- Updating and maintaining systems, ensuring that all incidents are tracked, prioritised and handled effectively.
- Take ownership of post-mortem investigations of live site incidents with engineering teams.
- Implementing small application and software features
- Maintaining communication with Support Teams, Software Engineering functions and key stakeholders
- In depth diagnostic and troubleshooting skills - Software Application, Systems etc.
- An in-depth knowledge of Web Development
- Experience working with SQL - SQL Query writing, running scrips, extracting data etc.
- Knowledge of a programming in C# or Java or scripting in Python would be a distinct advantage
To find out more about this career opportunity, please apply or call Callum on .
Software Support Analyst / ProdOps Analyst / QA Engineer / Junior Developer / SQL / Java / C# / Application / Dundee / Permanent
- Software Support Analyst / ProdOps Analyst / QA Engineer / Junior Developer / SQL / Java / C# / Application / Dundee / Permanent