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Software Implementation Specialist

Posted 23 February by NAVEX Global Featured Ended
Implementation Manager


London, UK

Full Time, Exempt

Position Summary:

NAVEX Global is looking for an Implementation Manager who will thrill and guide our clients through the implementation of our ethics and compliance products and solutions. By leveraging the Implementation team’s collective experience, you will design, setup, and configure the client’s system to meet their unique business workflow needs. In addition to owning a book of implementation projects with the focus on successful and on-time project completion, you will manage project timelines and help clients plan and track project deliverables as well as deliver user meetings and training via webcasts. Projects are complex and include multifaceted data elements to create and install clients’ systems. You will be joining a fun, close-knit team who are respectful of everyone and will help with your success and career growth.

In This Role You Will Often:

  • Set expectations, establish project timelines, and motivate client participants to deliver within scope and on-time
  • Coordinate internal and external resources and third parties for the flawless execution of client projects.
  • Manage multiple implementation projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking project to successful completion
  • Ensure regular, proactive, and professional communications flow between you and the client, keeping the client informed and engaged
  • Build and configure client software using proprietary technical tools
  • Work with the client to understand business objectives/workflow and customize the client’s system configuration to achieve objectives
  • Work with the client to define and communicate requirements for client specific web/portal pages, telephony, Learning Management System, and other software used in conjunction with NAVEX Global applications
  • Educate/train users on NAVEX Global applications through webinar training sessions
  • Identify and lead projects defined to enhance existing internal processes and procedures; promoting efficiency, scalability, quality, and client satisfaction
  • Communicate client product feedback to the internal product development team
  • Prepare and present periodic client review reports/case studies and analysis
  • Provide project status updates to the implementation manager at regularly scheduled meetings and as requested
  • Identify potential system and client relationship enhancements
  • Identify opportunities during implementation to optimize client system performance, promote client programs, and grow client accounts
  • Manage confidential and proprietary client information

This Job Might Be For You If You Have:

  • 0 - 2 years of related professional experience, with SaaS based solutions and an implementation focus
  • Experience with client services, project management, and implementation
  • Excellent verbal and written communication skills and a commitment to collaborate with people
  • The ability to manage multiple projects simultaneously and work within fixed deadlines
  • The ability to work with cross-functional teams internally and externally to achieve results
  • The ability to foster valued client relationships
  • The ability to be self-organized and define and deliver on priorities
  • A high level of attention to detail, excellent follow through, and reliability
  • Experience engaging with people across a variety of levels with diverse backgrounds
  • Experience using a plus
  • This is a non-managerial role

Bottom line, our team believes you can experience incredible growth and have one of the most meaningful experiences in your career at NAVEX Global. We compete for the best talent, offer a competitive salary, and a great benefits package in addition to the excitement of joining a team on a mission to build a phenomenal company.

About NAVEX Global:

NAVEXGlobal’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.

Required skills

  • Project Management
  • Software Implementation
  • Implementation Experience
  • SaaS

Reference: 34539977

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