"project manager" saas SDLC "contact center" "contact centre" projects sofwtare sdlc agile waterfall
Software Project Manager for a global cloud / saas based contact center solutions provider
£60k - £75k base salary plus 10% bonus and benefits
********IMPORTANT NOTE TO APPLICANTS*****
OUR CLIENT REQUIRES THAT ANY APPLICANT MUST BE DEGREE QUALIFIED
We are looking for a highly motivated and experienced Project Manager to join our PM team in our Bracknell office.
What you’ll do:
Take primary ongoing responsibility for management of projects and assisting in the strategic planning and implementation of projects, ensuring that company continues to successfully deliver a huge range of services worldwide • Act as a focal point for clients during the implementation and delivery phases of projects, creating a strong ongoing working relationship and upholding the company values of high quality across all project delivery and customer service engagements • Use initiative to act as a nexus for interactions between suppliers, clients, sales and engineering teams in order to effectively co-ordinate multi-party interactions
Depending on client requirements adhere to Agile and Waterfall Project Management methodologies to ensure projects can be optimally delivered within the latest industry standards • Maintain a strong awareness of industry developments to provide a framework for driving innovation within the business • Design and develop software and hardware specifications using a combination of innovative methods and standards • Act as the Product Owner or the Scrum Master for Agile products • Deliver expert technical guidance on the company’s products, and demonstrate these products to customers in the company’s world-class Customer Experience Centre (CXC) • Drive regular progress meetings with all involved parties to ensure that objectives are continually met and exceeded where possible.
General experience working in a customer facing role • An excellent telephone manner and the ability to converse with, and retrieve relevant information from, users at all levels of IT literacy and rank Desirable Job Description Project Manager • A keen interest in technology in general, and in software, computing and telecoms in particular • Previous experience working in the IT and Telecoms sector • Experienced in working with the software development lifecycle, cloud platforms and/or the development of hardware and software • Be comfortable representing the company in front of customers, partners, and suppliers • Experience in project management or project delivery in the IT and Telecoms sector • Ability to interact with and understand updates from applications and development engineers, and condense this information into a style appropriate for update recipients • Be comfortable working in a fast-growing company full of enthusiastic, highly intelligent colleagues
- Contact Centre
- Project Management
- Project Managers
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