Software Configuration Analyst

Posted 3 days ago by Lowell Group

Main purpose of job

To administer, configure & support software across the business. This includes customer letter templates, process flows for accounts and SharePoint sites.

Key responsibilities

  • Involvement in day to day operation and maintenance of configuration tables & business rules
  • Build and maintain letter templates as defined by the business
  • Troubleshoot data related user queries & provide application support to the business
  • Configure new account flow logic according to the needs of the business
  • Involvement with the day to day administration of SharePoint
  • Liaise with other IT personnel, business areas and third parties.
  • Participation in projects as required

Functional expertise/main job related skills

  • Good analytical & troubleshooting skills
  • Ability to work under pressure to meet deadlines.
  • Strong attention to detail
  • Ability to deal with issues in a logical and organised manner.
  • Ability to summarise data & produce conclusions/recommendations

Required experience


Advanced level of Microsoft Excel


Knowledge of basic SQL or Crystal Reports

Experience of structured process and workflow methodologies

Experience of SharePoint 2013 administration

Business and Personal Leadership/skills and attitudes

  • Good communication & organisational skills
  • Excellent teamwork skills.
  • Good organisational skills, time management and prioritisation skills
  • Ability to adapt quickly to change and be flexible.
  • A positive attitude, willing to contribute to the overall improvement and success of the team and working practices

Required skills

  • Configuration

Reference: 38892798

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