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Social Media Advisor

Posted 26 February by Whitbread Featured Ended

This is a 6 month fixed term position as a Social Media Advisor.  You will be part of the Premier Inn Guest Relations Department, providing world class service to our guests.  Some of your key areas of focus will include;

  • Delivering exceptional levels of customer service through social media platforms
  • Working collaboratively with team members and other departments to ensure a first time resolution
  • Being accountable for the provision of excellent online reputation management when dealing with customers on social platforms, ensuring social media response guidelines are adhered to at all times
  • Providing insight on guest contact trends to inform future marketing campaigns or strategic change

We would love you to apply because you;

  • Have exemplary understanding of English grammar
  • Have the ability to remain calm, confident and knowledgeable under pressure
  • Have a high standard of both verbal and written communication
  • Have good data capture and administration skills
  • Have good listening skills
  • Have experience dealing with social media platforms i.e. Facebook, Twitter and TripAdvisor
  • Have high attention to detail
  • Have sound complaint resolution skills

Reference: 34229827

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