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Social Media Advisor - Available Immediately

Posted 13 April by CCR Recruitment & Selection Easy Apply Ended

Social Media Advisor - Available Immediately
Based in Leicester

Temp to Perm position - basis 37.5 hours

£8.00 - £10.00 per hour plus EXCELLENT bonus and benefits package!

When perm: Up to £18,000 plus £100 a month extra if hit KPI's

Core Hours: Monday to Friday 8 am - 7 pm - Saturday & Sunday 9 am - 5 pm (Only 1 in 3 weekends)

Due to a rapid growth, my client a UK leading house hold brand in Leicester are now seeking experienced and passionate Social Media Advisor to join their lively team.

Who we want…

  • Someone with strong communication skills (written and verbal).
  • A person who is motivated to deliver the highest levels of customer service and is passionate about our brand.
  • A person who is caring and understanding of our customer’s needs.
  • Someone who is an ambassador for the client in regard to our customers.
  • A person who loves teamwork and can drive good change.
  • A person who has a natural flair and passion for Social Media
  • Utilising Facebook, Twitter and Trustpilot - able to adapt their tone of voice depending on what platform is being used.
  • Confident with grammar, spelling and punctuation.
  • Able to work on more than one digital platform at a time.
  • Work to given deadlines and k.p.i.’s
  • Experience within Social Media within a business is essential.

What you’ll do…

  • Handle customer complaints or queries and create resolutions that meet customer and business needs via Social Media, including Facebook, Twitter and Trustpilot.
  • Constantly search for opportunities to improve the customer experience.
  • Capitalise on opportunities to drive high levels of customer loyalty and satisfaction.
  • Meet individual and departmental targets.
  • Escalate any complex issues when appropriate to achieve the best possible outcome for the customer and the business.
  • Share best practice with the business
  • Be a part of a wider network.

In return, you will be rewarded with an excellent competitive salary, plus bonus incentive, great company discounts, full in-house training and development program and fabulous employee perks. All this plus the chance to build a successful and rewarding career.

Required skills

  • Communication Skills
  • Contact Centre
  • Customer Service
  • Facebook
  • Social Media

Reference: 34639676

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