Our client are a leading IT services company and due to expansion require a Site Support Analyst to be based at their site in Bristol. Your role will be to provide site support to approximately 800 users, proactively managing calls on the Service Management system or by receiving escalated calls from colleagues
Your responsibilities will be:
·Confidently installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment together with their associated software applications
·Providing a first line response for local server problems
·Carrying out project work as and when necessary
·Managing your own call queue within specified SLA’s
·Always taking a quality approach to resolution
·Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
·To contribute to SMART sessions, making the most out of your 1-2-1-'s with your leader, thus taking responsibility for sharing your current and future career goals
·You will be a key point of contact for the client, with responsibility for carrying out regular 'floor walks’ and proactively responding to and dealing with other on site issues that may arise
·You may also be required to carry out any other duties which may reasonably be required
In order to be considered for this role it is essential that you have the following skills:
·You will be an effective communicator, comfortable dealing with demanding clients and keen to take the lead in resolving incidents. Demonstrating a proven ability to troubleshoot effectively from first principles over a broad range of generic and bespoke business applications, network and printing.
·Active Directory (creation and management of user accounts within AD)
·Group Policies (creation and management of what are they, how they are enforced)
·MS Exchange (management of user accounts, 'how do I’ support advice, access requests, basic troubleshooting at server level)
·MS Office 2016 & 365 support and administration
·Terminal Server (Creation of accounts, basic trouble shooting at server level)
·Networking. Knowledge of connectivity, TCPIP, DHCP, DNS
·HW Break/fix skills covering desktop, laptop, print and other peripheral devices
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