Job reference number 109667
Site Supervisor - Northampton
£20,183.00 (non-negotiable) potential 6% bonus and 20 days annual leave
Northampton / Wolverhampton Area
Royal Mail Property & Facilities Solutions are looking for a Site Supervisor to manage the Cleaning Operatives on sites, ensuring the cleaning service meets the service quality standards and customer expectations.
You will be responsible for our National Distribution Centre (Northampton) and the South Midland Mail Centre (Northampton).
About the role
Managing up to 20 members of staff you will lead and control the delivery of cleaning service on dedicated customer sites ensuring standards are consistently maintained in accordance with the customer’s contractual specification, through building strong customer relationships, as well as looking for areas for improvement and where we can add value to our customer.
Reporting to the Soft Service Manager (SSM), you’ll assist in managing, leading, motivating and improving the performance of the Cleaning Operatives to ensure cleaning standards are achieved.
Ensuring safe working practices are established for the delivery of the cleaning service and followed at all times, you’ll support the SSM in achieving Zero Harm accomplishing this through effective supervision, communication and development of their team, ensuring and recording the required health & safety training, tool box talks and messages in order to be able to carry out duties in a safe manner. The Site Supervisor will ensure that all accidents, incidents, any breaches of safety or security are recorded and reported in accordance with the defined procedures, in conjunction with a full investigation and managing with appropriate escalation to the SSM, where necessary.
Creating a culture that embraces change you’ll build customer satisfaction by communicating the benefits of any existing or new innovation in technology, cleaning methods or products to both customers and their team. The Site Supervisor will support the SSM in ensuring that all weekly site inspections, reports, timesheets and requests for information are completed within the required timescales. Supporting the SSM to deliver the regional financial business plan, by carefully managing and developing initiatives to reduce materials and consumables costs, you’ll look to identify and drive through efficiency savings e.g. reduction in surplus hours on sites, agency, over-time, absenteeism & sickness. There may be a requirement to provide cover for the SSM when applicable (e.g. annual leave cover).
With a full valid UK Driving Licence you’ll have a proven track record of managing a team of Cleaning Operatives, including managing performance by coaching, training and developing the team to ensure that they perform to their maximum potential, in a soft FM service industry.
With detailed experience of cleaning methods and standards, with a sound knowledge of H&S and zero harm, you’ll possess the ability to build and develop relationships with key customers whilst being able to identify ways to add value and improve customer satisfaction. You’ll need to have strong IT skills e.g. Outlook, Microsoft Word, in addition to excellent organisational skills, able to prioritise workload, delegate effectively and work autonomously.
Due to the multi-site nature and extensive travel requirements of this role, you must be based within the Northampton postcode area.
Assessment dates – W/C 30/09/2019
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.
We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.
Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.
Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.
Closing Date: 22/09/2019
Manager, Real Estate, Management, Sales
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