Office Based - Nottingham
With over 108,500 employees and offices in over 150 countries, Ricoh has built its excellent reputation by developing office automation solutions, enabling individuals and organisations to improve the quality and productivity of office communications in all corners of the world.
We are currently looking to recruit well-motivated Site Services Specialist Apprentices to deliver exceptional customer service to our clients at our Nottingham site.
As an apprentice you will be trained on the following role:
To deliver an efficient and responsive Order Receipt / Quotations / Client communications / Supplier Liaison / Reprographic Production / Mailing / Document Management, services to our customers, and continually work to achieve completed production of these elements within customer deadlines:
- To achieve a Business Administration Level 3 Apprenticeship Qualification
- To work in collaboration with our client`s teams to deliver services in adherence with quality management standards as dictated by external accreditation including ISMS, Health and Safety, and Environmental Management to meet customer expectations and best practice.
-To help solve operational problems quickly and efficiently, carry out basic maintenance tasks as required, and ensure all equipment is serviceable and operable during contracted hours.
-To build relationships with users, manage their expectations, and resolve immediate/simple operational problems to consistently delivery best-in-class customer service levels.
-To support with the site Production / Administration and Design teams by managing deadlines and timescales for our clients production requirements..
-To ensure all requests are logged in to the management system so that service levels can be monitored and maintained, and to action any reasonable request from the Contract Manager so that business needs and client expectations are met and exceeded where possible.
We are looking for someone with proficient IT Skills with a pro-active, open-minded attitude. You must be a team player with the ability to demonstrate commitment and flexibility at all times.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check.