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Single Point of Contact (SPOC) Worker

Single Point of Contact (SPOC) Worker

Posted 5 December 2019 by CHM
Featured Ended

Single Point of Contact (SPOC) Worker - West Dorset
Base: Weymouth
Hours: Part time, 17.5 hours per week
Salary: £18,685 - £23,230 per annum FTE depending on experience
Contract: Permanent

Working as the conduit for referrals into a multi-disciplinary team, the SPOC Worker will predominantly take phone calls and referrals online, ensuring that each enquiry is responded to immediately and with the greatest efficiency. In this role you’ll learn to make accurate appraisal of needs using strengths based language, assessing immediate risks and managing expectations. Communication with service users and colleagues in the team will be key to success.

The primary purpose of the SPOC Worker is to reduce the feeling of repetition and confusion for people accessing this integrated substance misuse service, connecting them and sometimes redirecting them to exactly where they need to be at the time they call. To reinforce this, the SPOC Worker must demonstrate the 'no wrong door’ message by continuing to build on the extensive mapping information and agency-networks of support that this charity holds in Dorset.

What they’re looking for

You will have experience working in a similar field or a similar environment, and will be comfortable working with substance misuse service users to assist them to identify their own resources, aspirations and priorities. You’ll have experience managing a caseload and providing a range of evidence-based, psychosocial treatment interventions in both 1:1 and group-work settings, and will have an in depth knowledge of treatments and interventions available to substance users.

Particularly key to this role will be excellent people engagement skills, building trust and rapport in conversations over the phone. You’ll be able to demonstrate excellent organisation and time management skills and will be confident managing your own priorities in order to carry a diverse workload with competing demands.

Just as importantly, you will have a genuine interest in the understanding of substance misuse problems and a positive recovery focused attitude. You will be keen to develop professionally and will demonstrate a high level of integrity and enthusiasm for working within the un-structured direct access 'front door’ of our client's service as well as the structured group programmes that they run on a continuous cycle.

About the organisation

Our client is a thriving charity, working in Devon and Dorset with people affected by drug and alcohol use and their families. Increasingly they work with people that have a range of challenges impacting on their wellbeing, building on their strengths, hopes, aspirations and hidden talents. Simply put, they help people to live fulfilling lives.

Our client can offer you a real opportunity for new, challenging and highly rewarding experiences. Their staff make a real difference to people’s lives and in return for your commitment and enthusiasm, they offer a comprehensive training & development programme, a generous leave package, pension scheme, and a positive, friendly working environment.

Closing date for applications is noon on Wednesday 18th December 2019.
Interviews to be held on 10th January 2020.
Please ensure that you quote reference number 108.19 on your application.

To Apply and for More Information:

Please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to the employer’s website where you can complete your application.

Our client is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment.

Candidates are subject to additional checks including DBS (to the appropriate level) and prison vetting - details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

No agencies please.

Required skills

  • Recovery
  • Social Care
  • Caseload Management
  • Substance Misuse
  • Signposting

Reference: 39515952

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