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Shift Based Support Analyst

Shift Based Support Analyst

Posted 9 April by EMIS Group PLC Easy Apply Ended

Our support services team has over 100 members, who work together to share their wealth of knowledge with both each other and our customers, whilst supporting customers across the whole of the United Kingdom. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. This is an opportunity to establish your career in a company keen to support and develop every one of our people.

About the role

You will be supporting our customers using our Emis web platform that is used by over 60,000 users in more than 10,000 organisations. To be successful in this role, we are looking for exceptional customer service skills and a passion for IT.

We can offer you the training and support to excel your career in IT.

You`ll be part of a team of 12 other shift operations analysts, who work different 12 hour shifts on a 24-7 basis. This generally consists of 4days, 4 nights on a 4 on, 4 off rotational basis.

This role is SHIFT based which could consist of:

4x 7am-7pm shifts

4x days off

4 7pm - 7am Shifts

4x days off

Our team

You`ll join a team that is a forward thinking, enthusiastic and hard working. Our support analysts regularly get involved with social events such as company backed charity events.

Who you are

The essentials:

-Excellent customer service skills

-A good understanding of Windows 7, 10

-An active interest in IT

-Excellent organisational skills

The desirables:

-Previous experience in IT support

-A certification in an IT related course (MTA, CompTIA, Computer science Degree etc).

Who we are

We work in every major healthcare setting, providing technology, information and health screening. Committed to supporting longer healthier lives for everyone, we aim to work with 75% of the UK`s healthcare professionals by 2020 - from connecting care providers with their patients, to making sure every clinician has the information they need to deliver the best patient care.

Emis reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible

If you think you have the skills we`re looking for to strengthen our team we`d love to hear from you so press that apply button now!

Required skills

  • Customer Service
  • Technical Support
  • Windows

Reference: 34853807

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