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Sheltered Services Manager

Posted 6 December 2017 by Hays Specialist Recruitment Limited Ended

Sheltered Housing Manager 17.5 hours a week based in East Kent.

A leading Housing Association based predominately in London and the South East, owning and managing 29,000 homes for more than 67,000 residents are looking for a Sheltered Housing Manager. It is an exciting time for the Group and we are in the process of revolutionising the way we work to ensure that we continue to thrive and achieve our social objectives.

As part of a recently formed Sheltered Housing Team, you will own and manage the customer relationship at the sheltered schemes, embracing agile working to deliver excellent, innovative landlord services within a defined patch which stretches from Hastings to Dover and also north to Canterbury and Ashford. You will also be responsible for managing colleagues who work in the housing schemes.

You will ensure services are aligned to customer and community needs and that the housing association leads in performance and customer excellence.

As a Sheltered Services Manager you will need to exemplify an excellent, personalised customer first approach. You will demonstrate a proven commitment to take ownership, an empathy and understanding of issues that are important to older people, creating innovative resolutions that improve service delivery and maximise customer satisfaction. They are embracing agile working practices and you will be able to demonstrate how you will work in a mobile environment.

In addition, you will need to achieve annual objectives, meet customers' reasonable expectations and all appropriate statutory and legal requirements. You will deliver high quality, efficient services working collaboratively with colleagues and stakeholders to demonstrate value for money in line with the Groups Corporate Strategy.

What you get in return
* A salary of circa £32,000 pro rata per annum
* Great holidays - 23 days, plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!
* The ability to buy extra leave and discount cards
* Flexible working
* Employee referral scheme
* A great pension scheme
* Cash claim-back on medical treatments
* Travel to work loan
* Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, childcare vouchers, critical illness and travel insurance

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Reference: 33976543

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