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Settlements Assistant

Posted 22 February by HIFX Featured Ended

As a Settlements Assistant, you will be responsible for the timely execution and delivery of all settlement and payments.

This role will provide agreed service delivery standards and will require you to liaise with different teams, clients and offices to resolve operational queries and support the business where required.

We're looking for a Payments Assistant to join our Operations Team on a 12 month fixed term contract to cover maternity leave.

As a Payments Assistant, you'll be responsible for the timely execution and delivery of all payments.

This role will provide agreed service delivery standards and will require you to liaise with different teams, clients and offices to resolve operational queries and support the business where required.

What you'll be doing:

  • Responsible for making foreign exchange/ International payments for clients (business & consumer);
  • Processing client settlements for transactions completed via debit/credit card, direct debit and bank transfers;
  • Resolving wherever possible, on a first contact (phone/e-mail) resolution basis, client payment queries;
  • Handlingqueries and completing investigations in a timely manner to resolve any client settlement/account error;
  • Monitoring all account balances and ensuring sufficient end of day liquidity

What we're looking for:

  • Previous experience of working within operations | payments (international payments) role within financial services provider / bank;
  • Can demonstrate experience and competency of handling client enquiries, ideally payment / settlement, and having had responsibility for telephone and email liaison with
  • Previous experience of processing payments via bank transfers, direct debit and credit/debit card; an advantage

Required skills

  • Customer Complaints
  • Customer Service
  • Payments
  • Direct Debit
  • SWIFT payments

Reference: 34533565

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