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Settlement Assistant

Posted 6 March by Bracknell Personnel Services Ended

Rotating shift pattern 7am-9pm Mon-Fri

Purpose of Role:
As a Settlements Assistant, you will be responsible for the timely execution and delivery of all settlement and payments.

This role will provide agreed service delivery standards and will require you to liaise with different teams, clients and offices to resolve operational queries and support the business where required.

Key Deliverables:

Roles & Responsibilities
• Dealing with complex queries from clients and completing investigations in a timely manner to resolve settlement/account errors;
• Completing settlement/payment investigations where required, to resolve any client settlement queries;
• Assisting with the management of company funds and bank balances;
• Contribute to the departmental agreed operation metrics

Payments & Settlements
• Responsible for making foreign exchange/ International payments for clients (business & consumer);
• Processing client settlements for transactions completed via debit/credit card, direct debit and bank transfers;
• Complying with AML regulations, security standards and internal policies/procedures;
• Checking workflow queues to ensure transactions are dealt with in a timely and efficient manner, to
meet cut off times and SLA’s;
• Identifying any exceptions in relation to any payment (inbound or outbound) and any associated financial risk;
• Ensuring all broker settlement figures are agreed and payments are settled on time;
• Processing receiving bank charge payments for private clients;


Payment Queries & Investigations
• Resolving wherever possible, on a first contact (phone/e-mail) resolution basis, client payment queries;
• Handling complex queries and completing investigations in a timely manner to resolve any client settlement/account errors;
• Handling level one customer complaints relating to any payment/settlement issues and escalating where required to line manager;
• Liaising with clients via telephone to obtain additional security payment to ensure sufficient margin is maintained for risk policy requirements;
• Reconciling all ledger and bank statement entries and investigating/resolving any anomalies;
• Maintaining professional and courteous relationships with consumer and business clients and ensuring that proactive client communication via phone or e-mail is focused on delivering great service levels.

Dealing & Customer Service Support

• Completing SWAPS on DFX for clients requiring payment or partial drawdown on forward contracts;
• Arranging SWAPS on DFX for non-settlement of contracts and clients requiring roll overs;
• Completing part close outs on DFX for settlement shortfalls;
• Dealing with referrals via internal ticketing system (SLX) within company service level agreements;

Bank Account Management (As Applicable)

• Ensuring all clients (both business and consumer) settle on time;
• Monitoring all account balances and ensuring sufficient end of day liquidity (no overdrawn balances);

Mass Payments

• Responsible for making foreign exchange/ International payments for clients (business & consumer);
• Processing client settlements for transactions completed via bank transfer
• Checking all payment files are accurate and appropriate level of detail is present to make payment
• Complying with AML regulations, security standards and internal policies/procedures;
• Checking workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s;
• Identifying any exceptions in relation to any payment (inbound or outbound) and any associated financial risk;
• Processing receiving bank charge payments for Mass Payment clients.

RPA
• Resolving wherever possible, on a first contact (phone/e-mail) resolution basis, client payment queries;
• Handling complex queries and completing investigations in a timely manner to resolve any client settlement/account errors;
• Checking workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s;
• Handling level one customer complaints relating to any payment/settlement issues and escalating where required to line manager;
• Liaising with clients via telephone to obtain Direct Debit Details, chasing for funds, inbound and outbound payment issues.
• Maintaining professional and courteous relationships ensuring that proactive client communication via phone or e-mail is focused on delivering great service levels;

Skills and Experience:
• Previous experience of working within operations | payments (international payments) role within an FX/IP (MSB) service provider or financial services provider / bank.
• Can demonstrate experience and competency of handling client enquiries, ideally payment /settlement, and having had responsibility for telephone and email liaison with clients (either consumer or corporate).
• Previous experience of processing payments via bank transfers, direct debit and credit/debit card;
• Can demonstrate strong IT skills using online payments/dealing platform, spread sheets and MS Office.
• Must have strong written and verbal (English) communication skills
• The successful candidate will possess a "can do" customer-centric approach to resolving problems

Required skills

  • Banking
  • Financial Services
  • Payments
  • Swaps

Reference: 34126950

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