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Set-up and Delivery Manager BTEC External Assessment

Set-up and Delivery Manager BTEC External Assessment

Posted 24 September by Pearson UK
Featured Ended

Set-up and Delivery Manager (BTEC External Assessment)

Description

About us

Pearson is working with the world’s leading experts, teachers, and researchers to create the best tools for learning, and we are equipping schools, colleges, universities, and other organisations with systems, content, and resources to help their students learn. As the world’s learning company, we aim to be the standard setter for learning— fuelling a love and enthusiasm for it at every step along the way, because wherever learning flourishes, so do people.

About the Role

At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products and services to create and maintain an excellent assessment and content experience for our learners. This role plays a key part in the management of all Pearson-set assessment and leads on effective liaison with our delivery partners in other departments. This role is accountable for the accurate and timely delivery of the technical processes associated with set-up and delivery of external assessment.

Key Accountabilities

People

  • Deputise for Operations Manager

  • Will value the needs and rights of others

  • Representing Pearson and the department at internal and external meetings.

Customer Service

  • Will “Think customers first” to ensure a great customer experience

  • Ensure accurate and timely responses to customer queries, leading by example, and being an active listener

  • Will review query trend data and seek department-wide improvement to customer experience

  • Will service internal colleagues in line with set service levels

Data Management

  • Monitor and report against key performance indicators, including analysing reports, and taking relevant action where needed

  • Effective management of budget and resources

  • Will escalated issues or potential issues to the relevant working groups to ensure secure delivery of external assessment processes.

Quality Management

  • Effective project management/tracking, on behalf of the team, for assigned activities, including:

  • Timetables

  • Subject Index

  • Forecasting

  • Awarding schedule

  • Business calendar

  • Results QA completion tracking

  • Lead Examiner report completion

  • Grade Boundary upload

  • Post results tracking

  • Continual Improvement

  • Improve, simplify and document processes

Relationship Management

  • Managing positive relationships with business partners and customers

Key Skills, Behaviours and Experience

The post holder will:

  • Be an excellent team player

  • Be able to influence others, not in their team/reporting line

  • Be able to learn quickly, be curious and imaginative

  • Have assessment or content creation experience

  • Be able to thrive in a high-pressured and regulated environment

  • Have project management capabilities

  • Be resilient and not afraid to make decisions based on key pieces of information

  • Be comfortable to use new technology to improve the learner experience

  • Be able to communicate accurately and effectively

  • Be able to work flexibly to meet the needs of the assessment cycle

Qualifications

The postholder will:

  • Hold a degree or other relevant qualification or experience

Business Unit Information

Division: BTEC & Apprenticeships

Department: Vocational Content & Assessment

Country of Work: UK

Place of Work: 190 High Holborn, London / 80 Strand, London

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

Qualifications

The postholder will:

  • Hold a degree or other relevant qualification or experience

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Product Management

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 10, 2019

Job Unposting: Sep 24, 2019

Schedule: Full-time Regular

Req ID: 1912109

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Reference: 38898865

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