Overall Purpose of Job
To facilitate the running of outbound dialler activity ensuring connected calls are transferred in line with the company standards and all regulatory DPA requirements are correctly completed.
- Carry telephonic duties (manual and/or auto/predictive dialler activities). This will include:
Answering connected outbound telephonic campaigns as required
Completing Data Protection (DPA) checks
Transferring enquiries to appropriate agents/departments
Accurately recording conversations onto the COLLECT system
Carry out other reasonable tasks & duties as may be assigned by Operations/Team Managers
To uphold and promote the company’s customer experience framework to ensure we do the right thing for our customers, people and clients
A demonstrable ability to provide both written and verbal communication skills to a satisfactory level.
Ability to work in a fast paced, telephoned based financial environment with a desire to exceed expectations
To work as part of a team whilst adopting a positive 'can do’ attitude if faced with challenging situations
- Answering a high volume of calls and maintaining a rapid response rate according to agreed standards
Qualifications & Experience
- Minimum of 5 GCSEs (or equivalent) at C, to include Mathematics and English