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Services Manager - Ocado Erith Fullfilment Centre

Posted 28 February by Ocado Easy Apply Ended

Management, responsibility of services that support the operational performance of the site. In the main, this will cover General Cleaning, Security & Loss prevention, restaurant provision, consumables, operational assets and the onsite central stores, to provide a full & effective one-stop shop solution for all of our services requirements.

The candidate for this role will have experience of managing people and a good understanding of the existing CFC4 services function.

Roles &Responsibilities

  • Manage effective use of CCTV and coordinate a loss prevention programme inclusive of security provision for the CFC.
  • Manage inventory across all support services areas.
  • Coordinate and control the use of consumables and operational assets.
  • Provide support to the Senior Management team for one off functions and events to react to a changing environment across a large flagship site.
  • Ensure that general cleaning for all floor spaces, offices, toilets and identified areas are meeting the agreed standards.
  • Control office supplies into the CFC when required.
  • Food vending and restaurant support will be managed via a third party for who you will manage the SLA and relationship with.
  • Any ad hoc employee support events meet objectives that are set by the Senior Team as part of the overall site operating plan.
  • Line management responsibility for the Central stores team.
  • Measurement of performance against agreed targets & standards. Ensure that safe systems of work are complied with and operated within your work area including working practices.
  • Appropriate training & supervision is provided especially for new & modified equipment.
  • Communication, Co-ordinate daily operational communications and Ocado Job Profile ensure all appropriate communication is consistent, clear & effective.
  • Ensure high levels of communication with internal and external customers.
  • Absence management - Work with internal customers to consider and implement new procedures to reduce absence levels with the support of HR.
  • Policies and procedures - understand and apply the company policies and procedures.
  • Recruitment - Conduct all recruitment processes where required drawing on own and operational resources.
  • New starter integration - welcome and support all new members to the CFC team, providing additional support required in order to minimise new starter turnover. Administer new starter probationary process
  • CFC employee turnover - Complete all exit interviews for personal shoppers and provide input on on-going initiatives on reducing employee turnover.
  • Knowledge, Skills & Experience
  • Strong Communication Skills - Verbal and Written
  • Able to read and understand numerical data. Ability to set and work within a target/KPI driven framework
  • Previous people management experience. Formal meeting experience and basic knowledge of employment law. Knowledge of HR policies and procedures.
  • Knowledge of Operational working environment and support functions.
  • Microsoft user - intermediate level.
  • Previous experience of managing contractors or suppliers preferable
  • Previous experience in recruiting and selecting employees.
  • Previous experience of applying company absence management initiatives.

Required skills

  • Contract Management
  • Facilities Management
  • Management
  • Stock Control
  • Security Management

Reference: 33286904

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