Services Manager - Ocado Erith Fullfilment Centre

Posted 25 January by Ocado

Management, responsibility of services that support the operational performance of the site. In the main, this will cover General Cleaning, Security & Loss prevention, restaurant provision, consumables, operational assets and the onsite central stores, to provide a full & effective one-stop shop solution for all of our services requirements.

The candidate for this role will have experience of managing people and a good understanding of the existing CFC4 services function.

Roles &Responsibilities

  • Manage effective use of CCTV and coordinate a loss prevention programme inclusive of security provision for the CFC.
  • Manage inventory across all support services areas.
  • Coordinate and control the use of consumables and operational assets.
  • Provide support to the Senior Management team for one off functions and events to react to a changing environment across a large flagship site.
  • Ensure that general cleaning for all floor spaces, offices, toilets and identified areas are meeting the agreed standards.
  • Control office supplies into the CFC when required.
  • Food vending and restaurant support will be managed via a third party for who you will manage the SLA and relationship with.
  • Any ad hoc employee support events meet objectives that are set by the Senior Team as part of the overall site operating plan.
  • Line management responsibility for the Central stores team.
  • Measurement of performance against agreed targets & standards. Ensure that safe systems of work are complied with and operated within your work area including working practices.
  • Appropriate training & supervision is provided especially for new & modified equipment.
  • Communication, Co-ordinate daily operational communications and Ocado Job Profile ensure all appropriate communication is consistent, clear & effective.
  • Ensure high levels of communication with internal and external customers.
  • Absence management - Work with internal customers to consider and implement new procedures to reduce absence levels with the support of HR.
  • Policies and procedures - understand and apply the company policies and procedures.
  • Recruitment - Conduct all recruitment processes where required drawing on own and operational resources.
  • New starter integration - welcome and support all new members to the CFC team, providing additional support required in order to minimise new starter turnover. Administer new starter probationary process
  • CFC employee turnover - Complete all exit interviews for personal shoppers and provide input on on-going initiatives on reducing employee turnover.
  • Knowledge, Skills & Experience
  • Strong Communication Skills - Verbal and Written
  • Able to read and understand numerical data. Ability to set and work within a target/KPI driven framework
  • Previous people management experience. Formal meeting experience and basic knowledge of employment law. Knowledge of HR policies and procedures.
  • Knowledge of Operational working environment and support functions.
  • Microsoft user - intermediate level.
  • Previous experience of managing contractors or suppliers preferable
  • Previous experience in recruiting and selecting employees.
  • Previous experience of applying company absence management initiatives.

Required skills

  • Contract Management
  • Facilities Management
  • Management
  • Stock Control
  • Security Management

Reference: 33286904

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