Services Analyst

Posted 14 February by The Work Shop
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Services Analyst - Christchurch BH23 - Salary £20k-£22k DOE

Our client are a software development company and are looking for a Services Analyst to join their team.

Duties:

* Configure and maintain site details including trunks and extensions for each site.

* Configure and maintain dial plans used for billing purposes and tariff information for billing purposes.

* Configure remote collection devices.

* Daily monitoring of data collection for all sites. Identification and investigation of any problems and the rectification of collection faults when appropriate.

* Daily monitoring of data conversion. The analysis and correction of any problems identified.

* Daily monitoring of data volumes received for each site. The analysis and correction of any anomalies identified.

* Daily monitoring of scheduled reports and backup and archive routines and the correction of any failures.

* The identification of reporting solutions to meet customer requirements.

* The setup and scheduling of call management reports for customers.

* The production of call management reports for customers on an ad-hoc basis based on customer requirements.

* Production and analysis of internal reports to ensure the correct operation of the system.

* Installing system upgrades and operating system hotfixes and patches.

* Answering telephone calls and emails from customers and internal staff. Resolving any queries.

* Analysis of data, identifying and making system configuration changes where required.

* Logging of all incidents and queries on Help Desk software.

* Daily monitoring of on-going incidents to ensure timely and satisfactory solutions.

* Producing and maintaining system documentation.

Skills:

* A good working knowledge of recent Windows OS, Microsoft Outlook, Excel and Word packages.

* Ability to analyse date, prioritise tasks and maintain accurate records.

* Self-motivator

* Work to deadlines.

Services Analyst

Christchurch

37.5 hours per week. Monday - Thursday 9am-5pm, Friday 9am -4.30pm

Salary £20k - £22k DOE

Reference: 39961741

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