ServiceNow Technical Consultant

Posted 26 October by Nelson Frank
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Responsibilities:

  • Attend and provide input into functional design workshops (both on site & remote) including the creation of design specifications based on out-of-the-box functionality and client requirements
  • Answer technical and application configuration questions and be able to communicate technical problems and solutions to both technical and non-technical audiences
  • Advise on options, risk and impacts on business processes and technical architecture
  • Configuration of the ServiceNow platform in adherence to technical best practices
  • Provide input into functional design including the creation of design specifications based on out-of-the-box functionality and client requirements

Desired Experience:

  • ServiceNow Consulting experience in a direct client-facing role, ideally within a services organisation working on multiple projects
  • Expertise in finding ServiceNow solutions to solve business problems
  • Experience scripting using JavaScript or Jelly including Business Rules, Client Scripts and UI Actions
  • Ability to produce documentation on various levels including technical and customer facing
  • Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations
  • Understanding of Agile delivery and Project Management methodologies
  • Broad business and technology skills coupled with client interfacing skills
  • Understanding of common business analysis techniques and approaches
  • Demonstrated ability to organise workload, multitask, think analytically, solve technical problems, and establish relationships
  • Focused self-starter, self-motivated, self-directed and driven to deliver
  • Good understanding of at least one of the following ITSM/ITOM/Sec Ops

Required skills

  • ServiceNow

Reference: 44488454

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