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Posted 10 May by Salt Search
Easy Apply Ended

We are searching for a skilled ServiceNow ITOM Lead Developer working within a project team, reporting to the Project Manager and Practice Director for ITOM on behalf of a technology consultancy.

The role is INSIDE IR35 & will require hybrid working with office locations in Milton Keynes & London. The salary is negotiable DOE.

Roles and Responsibilites :

  • As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.
  • The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration.
  • Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
  • The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM.
  • Code and Test Scripts and Configuration for ServiceNow Discovery.
  • Installs and configures ServiceNow MID Servers in customer environments.
  • Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
  • Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.
  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.
  • Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
  • Construct manual business service maps with relationships and dependencies
  • Ability to write Orchestration workflows.
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system.
  • Hands on experience with ITSM modules would be an advantage.


  • 6-18 Years of professional technical experience.
  • 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for SeviceNow Tool Implementation.
  • 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management.
  • Thorough understanding and exposure on CMDB, Discovery and Event management processes.
  • Good exposure on Performance Analytics, Reporting and Dashboards development and implementation.
  • Good knowledge and experience working with ServiceNow Custom Applications.
  • Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus.
  • Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
  • Good exposure on all phases of ServiceNow modules implementation lifecycle.
  • Experience working on Agile Methodology for project execution is preferable.
  • College Degree in Information Systems or Engineering or Equivalent technical training/Experience. ServiceNow Discovery Accreditation and/or Certification desired.
  • ServiceNow Business Service Mapping Certification desired.
  • ITIL V3 Training and Certification.
  • Excellent communication skills.

Reference: 52627402

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