Servicedesk Analyst – Norwich, Norfolk – £22-24k plus package - Evenings 12-9pm
This is an excellent opportunity to join an exciting technology business.
Providing first level of telephone and email support and response to external customer incidents
Ensure incidents are resolved within SLA.
Diagnose common recording/module faults and implement known fixes
Recommend and implement client platform config changes
Implement user account config changes, upon request
Maintain accurate, standardised ticket updates to accommodate continuity of work across agents and teams
Log and escalate bugs to the development teams
Previous experience working on a Servicedesk preferred
Diagnostics, troubleshooting and problem-solving skills.
Excellent customer support skills with the ability to communicate by phone or e-mail effectively at all levels.
Strong communication skills with professional and effective telephone manner
Experience of working in ITIL framework would be beneficial