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Service Support Officer Temporary

Service Support Officer Temporary

Posted 1 week ago by North Ayrshire Council Featured Ended
Role Profile

This role works within North Ayrshire Health and Social Care Partnership. Working in partnership (North Ayrshire Council, NHS Ayrshire & Arran, Third Sector Interface North Ayrshire and Scottish Care) we are joining up community-based health and social care services in North Ayrshire – we are delivering care together.

  • Our vision isthat all people who live in North Ayrshire are able to have a safe, healthy and active life.
  • Our values are respect, innovative, care, honesty, person-centred, inclusiveness, efficiency



To assist and support Senior Management within Health & Social Care Partnership with specific responsibility for Health and Safety initiatives.


Corporate Responsibilities

  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • To ensure effective management of Health & Safety across the Partnership.
  • Support and actively contribute in assessing and recording risks arising out of work activities, with the aim of eliminating or controlling the risks.
  • Ensure Risk Assessment library is maintained, up-to-date and communicated across the Partnership.
  • Support and actively contribute the completion of Health & Safety Action Plans arising from incidents.
  • Liaise with Corporate Health & Safety.
  • Attend all relevant meetings in relation to Health & Safety and assist Heads of Service in Health & Safety Visits
  • Support and contribute to the completion of Health & Social Care Partnership Health & Safety Action Plan.
  • Support managers in Health & Safety Inspection Programme ensuring all defects identified are corrected timeously.
  • Support employees/management after an incident has occurred ensuring immediate action is taken and remedial measures are put in place via management.
  • Monitor and report on Health & Safety matters, reviewing trends, statistical information and control measures.
  • Actively promote all Health & Safety campaigns/policies and procedures by encouraging health & safety best practice throughout the Partnership.
  • Raising awareness of causes/types of incidents and assisting in the development and delivery of Health & Safety communications including Toolbox Talks.
  • Any other duties as required by management.
  • Support Team & Unit Managers in ensuring effective systems of reporting and communication on Health & Safety Matters are in place.





Education and Qualifications

  • HNC level qualification in a relevant discipline OR
  • equivalent experience
  • Application Form
  • Interview


  • Use of IT systems and packages.
  • Analysing results/trends
  • Microsoft Office experience
  • Application Form
  • References
  • Interview

Specialist Knowledge

  • Awareness of current Health & Safety legislation
  • An understanding of the business functions that will be supported in this role
  • IOSH Managing Safely
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Excellent written and verbal communication skills
  • Organisational skills
  • Ability to work unsupervised and generate/prioritise own workload
  • Ability to communicate effectively to all levels
  •  Ability to work to tight timescales and deadlines
  • Interpersonal skills
  • Report writing skills
  • Ability to work in a fast demanding environment
  • Application Form
  • References
  • Interview


  • Ability to travel throughout North Ayrshire
  • Willing to undertake training
  • Flexibility to work in other sections as required
  • Driving Licence
  • May be required to attend out of hours meetings
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.




We put our customers first

We understand the bigger picture

  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver ou

Reference: 35749280

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