Vauxhall Waltham Cross are looking for a Service Reception Lead/Supervisor to join their exceptional Aftersales team. If you are a current Reception Lead or a Senior Service Advisor looking for the next step, this is the role for you!
About the Role
Working within a busy Service Team you will be tasked with developing and managing the performance of your Advisors. Within this role you will be expected to deliver an exceptional customer service experience, whilst implementing plans and processes to optimise the full profit potential of the department. Your key responsibilities will include: - Ensure all administrative tasks, within the service department, are carried out in accordance with stated policies - Ensure customer satisfaction and experience is at the heart of the service department by delivering an exceptional service every time - Liaise between reception and workshop control - Maximise manufacturer score card performance - Resolve customer complaints within a timely manner
In order to be successful you must have previous experience as a service reception lead or senior service advisor within a franchised dealership. Previous experience with Kerridge is also essential. You must be a customer focused individual who has the drive and determination to provide exceptional customer experiences as well as inspiring your team to do the same. Previous people management experience would be advantageous but not essential as we are also keen to speak with senior service advisors who are looking to take a step up. If your application is successful we will need you to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
What you can expect
If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice. These will include a competitive salary and bonus scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in this fantastic opportunity then contact us for more information or apply to join us today!
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