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Service/Process Design/+6 Months Rolling

Posted 24 January by Search 4 Technology Ltd Easy Apply Ended

We are looking for a candidate to work for a large blue chip organisation.

Candidates will have recent experience writing up Service & Process Design from Technical Designs.

You will also have relevant experience with the following: -

  • Service Cost modelling, Service Catalogue creation
  • Create SLA's, OLA's, Service Definitions, Support Models
  • Service (ITIL) process integration
  • Training needs assessments with service and operating teams
  • Defining MI, KPI's, reporting and service availability reporting for application services & business services
  • JML creation, gather information to created workflows in line with the internal tool.
  • Experience with Service Now populating service design template
  • Solid Stakeholders Management
  • Knowledge of regulated environments
  • Understanding of risk and control

Required skills

  • Process Design
  • Service Design
  • ITIL Process

Reference: 34306429

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