We are looking for a candidate to work for a large blue chip organisation.
Candidates will have recent experience writing up Service & Process Design from Technical Designs.
You will also have relevant experience with the following: -
- Service Cost modelling, Service Catalogue creation
- Create SLA's, OLA's, Service Definitions, Support Models
- Service (ITIL) process integration
- Training needs assessments with service and operating teams
- Defining MI, KPI's, reporting and service availability reporting for application services & business services
- JML creation, gather information to created workflows in line with the internal tool.
- Experience with Service Now populating service design template
- Solid Stakeholders Management
- Knowledge of regulated environments
- Understanding of risk and control
- Process Design
- Service Design
- ITIL Process