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Service Planner

Posted 13 March by Pearson Whiffin Recruitment Ltd Easy Apply Ended

Service Planner / Coordinator / £22-24k + bens / Tonbridge

My client, a reputable and well known business within their field, at a point of expansion are looking for a confident service planner to join them on a full time permanent basis.

This is a rare opportunity to join a stable team who cultivate an inclusive and supportive working environment.

The main duties are:

  • Liaising with customers, delivering exceptional levels of service
  • Problem solving, judging how to deal with the call and liaising with other teams where necessary
  • Managing and monitoring stock holiday of employed engineers ensuring highest possible first fix rate
  • Monitoring systems, ensuring that appointments are arranged and kept and service levels are high
  • Tracking any service level breaches
  • Production of related weekly and monthly reporting
  • Ensuring that all planned appointments are booked throughout the year to maximise efficiencies

This role requires someone who has:

  • Advanced Excel skills, with knowledge of pivot tables
  • Excellent organisational skills
  • Good ability to plan efficient routes throughout the UK
  • Strong customer service skills
  • Good administrative and reporting abilities
  • Business minded and commercially focused attitude
  • A good work ethic and drive to progress
  • A flexible, reliable nature

Hours for this role are Monday to Friday 9am - 5pm although there may be an opportunity for paid overtime in the future.

The role offers a competitive basic salary dependent on experience, as well as genuine opportunities to develop a career long term.

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Emily, Executive Consultant for Pearson Whiffin Recruitment.

Required skills

  • "scheduler" "planner" "engineers" "engineering" "customer service" "planning"

Reference: 34672836

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