Service Operations Analyst - Gibraltar

Our Client is a well-known Online Gaming / Sports Betting Company. They are now looking to meet with an Experienced Network Operations Analyst / Help Desk Support.

Role Purpose

The Service Operations Analyst is required to drive operational excellence throughout the technology organisation by execution of a high standard of day to day operational duties within the Major Incident & Service Operations Centre (MISOC)

This function is integral to the success of Service Quality and Technology as a whole. The role will be responsible for monitoring, support and ensuring delivery of ALL services across the Group.

Qualifications and Educational Requirements

  • Technology related degree level or higher qualification
  • ITIL or similar certification
  • Worked in FTSE 100 organisation

Specialist Skills and Experience Required

  • Minimum 1 years' Network Operations and/or Help Desk work experience in a managed services or data centre services environment.
  • Working knowledge of the specific networking technologies used by clients, such as: switches and routers, networking infrastructure technologies, WAN technologies, etc.
  • Working knowledge of technologies including: Active Directory, Unix, Windows OS, VPN, wireless connectivity, remote access, etc.
  • A good understanding of monitoring tools including New Relic, Solarwinds, Splunk and ELK.
  • A good understanding of the principles of service support as defined in the ITIL framework.
  • Working knowledge of enterprise ticketing systems.
  • Experience of working and delivering in a high-pressure environment with multiple priorities.
  • Outstanding written and verbal communication skills for internal stakeholders, customers, and third party suppliers.
  • Be able to proactively manage customer expectations.
  • Previous experience in the eGaming industry (Casino, Poker, Sports) advantageous but not essential.
  • Ability to work together in a team.
  • Ability to travel across locations.

There is an excellent Salary, Benefits & relocation package available!

Required skills

  • Switches
  • Wireless
  • Incident Management
  • Online Gaming
  • Solarwinds

Application questions

Are you a British / EU Passport Holder?
Do you have experience of working in a similar role?
Do you have any Online Gaming Experience?
Do you have all the required Experience & Qualifications?
Are you serious about working in Gibraltar on a daily basis?

Reference: 34826331

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