Service Manager

Posted 4 days ago by Motorline Lexus
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Service Manager-Lexus Tunbridge Wells

The Motorline Group represents 11 Vehicle brands including Toyota, Nissan, Volkswagen, Renault, Peugeot, Hyundai, Skoda, Lexus, Maserati, Audi and Dacia in over 50 Dealerships and also 4 Volkswagen group Trade parts centres across the UK employing over 1,400 employees.

Salary: On target earnings ranging up to £36,000
Pension: Motorline offer a company pension scheme
Holiday Entitlement: You will receive 29 days holiday (Including Bank Holidays) which with 3 years’ service you are rewarded with an additional entitlement of 32 days holiday
Colleague £500** Referral Reward: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
Progression Opportunities: With over 57 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

Objective:

  • To support the After Sales Manager in formulating policies and procedures to achieve maximum revenue and profitability through the Service Department
  • To ensure the highest level of customer satisfaction and retention
  • To help achieve industry-leading standards of process efficiency and cost control
  • To ensure departmental compliance with company policies and industry guidelines

Job Description

  • To ensure that the Service department achieves profit margins in line with budget forecasts and annual objectives.
  • To foster and maintain a high level of customer satisfaction and quality service. All employees are required to carry out their duties in accordance with Motorlines Quality Policy and Procedures.

Customer Satisfaction:

  • To maintain all relevant customer satisfaction documentation and ensure that all staff are familiar with the Motorline’s, and manufacturer’s, customer care policies.
  • To ensure high standards of quality and workmanship.

To control and oversee the correct operation of the Service Department on a day- to-day basis in the following key areas, using established systems and procedures:

  • Workshop loading and labour sales.
  • Discounting and Goodwill policy.
  • Advertising, Promotional & Prospecting activities.
  • Customer satisfaction and CSI scores.
  • Staff training and disciplinary procedures.
  • Standards Audits

Candidate requirements:

  • You must have current experience in a Senior Service Advisor or Service Manager position within a franchised Dealership
  • You must have excellent knowledge of the aftersales department
  • You must have a full manual driving licence with no more than 6 points

Working Times:

  • Monday to Friday plus Saturdays on rota

Due to the high volume of applicants if you have not had a response within 14 days of submitting your CV you have unfortunately been unsuccessful

Required skills

  • Customer Satisfaction
  • Aftersales
  • Lexus

Reference: 37027915

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