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Service Manager

Posted 6 March by Russell King Associates Ended

An experienced Service Manager will be able to deliver an excellent service to the company’s customers. You'll be responsible for all aspects of the day-to-day operations, including recruiting and managing staff teams, managing budgets and ensuring that the quality of the services provided meets national care standards.

As a Service Manager you will be responsible for homes that provide all year and around the clock care. Care homes are becoming more specialised services, especially for people living with dementia, autism, learning disabilities, and mental health or those at the end of life.

The best Service Managers ensure that their care services are clearly visible, and they support the vision of the company as a local resource integrated in the community.

  • Service Manager - key skills;

. Leadership/Management/coaching

. Communication

. Negotiation/ conflict resolution

. IT Skills for example; word, excel and outlook

  • Service Manager - You will need to;

. Have experience in; supporting those with dementia, dual diagnosis and challenging behaviour

. Have knowledge of; Managing budgets and Financial information, sector relevant legislation and sector regulatory bodies

. Have Health and Safety skills

. Recruit, develop and manage employees

. Use of Makaton

. Know how to plan

. Have CQC/ level 5 diploma or equivalent experience

  • Service Manager - Role purpose;

. To have a person-centred approach

. Encourage community links and relationships

. Support and promote the company vision, values and operating principles

. Develop and lead support services

  • Service Manager - Benefits;

. Flexible working hours

. Personal pension plan

. Health plan

. Childcare vouchers

  • Service Manager - Personal qualities

. Ability to manage oneself

. Business awareness

. Continuous improvement and innovation

. Developing and maintaining relationships

. Effective leadership and management

. Ability to apply a common-sense approach to suit the situation

  • Service Manager - What you will be measured by;

. Building and maintaining solid relationships with colleagues, service users and their families

. Employees being managed effectively following policy and procedure

. Compliance with relevant regulatory bodies

. ability to apply a common-sense approach to suit the situation

  • About us

. Established in Kent in for over 20 years

. Work across London, the South East, East of England and West Midlands

. Supporting those with Learning disabilities, Autism, Acquired brain injury and Challenging behaviour

. Core services; Supported living, Outreach and support at home

. Funded by; The NHS, Local authorities and Personal funds

. Has 1800 employees across various sectors

Required skills

  • Autism
  • Brain Injury
  • Learning Disabilities
  • Management Skills
  • CQC

Reference: 34614680

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