We are now looking for a Service Manager who is keen and driven to manage the machinery repairs at our branch close to Ely .
You will be responsible for the efficient running of the Service office, covering agricultural, construction and both professional and domestic horticultural machinery repairs. Together with the organisation and management of the service staff, customer relations and the departmental profitability, whilst maintaining effective and accurate communications between management, customers and technicians.
Knowledge of agricultural, construction and or horticultural equipment would be advantageous
Previous management experience or supervisory is desirable
Familiarity of profit/loss management and reporting
Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbal and written
Can remain calm under pressure
Be organized and have the ability to multitask efficiently
Can deal with staff related matters confidently and in line with company procedures
Proactive and methodical in approach to problem solving
Ability to communicate effectively to all levels of the business
Act with discretion when dealing with matters of a confidential nature
Ability to manage customer expectations without over committing
Able to work alone and on your own initiative
Maintain a good general level of health and fitness
Good general appearance as customer facing role