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Service Manager

Posted 5 January by Xpert Resourcing Ltd Ended

We are now looking for a Service Manager who is keen and driven to manage the machinery repairs at our branch close to Ely .

Role Purpose:

You will be responsible for the efficient running of the Service office, covering agricultural, construction and both professional and domestic horticultural machinery repairs. Together with the organisation and management of the service staff, customer relations and the departmental profitability, whilst maintaining effective and accurate communications between management, customers and technicians.

Essential Skills/Experience:

Knowledge of agricultural, construction and or horticultural equipment would be advantageous

Previous management experience or supervisory is desirable

Familiarity of profit/loss management and reporting

Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbal and written

Can remain calm under pressure

Be organized and have the ability to multitask efficiently

Can deal with staff related matters confidently and in line with company procedures

Proactive and methodical in approach to problem solving

Ability to communicate effectively to all levels of the business

Act with discretion when dealing with matters of a confidential nature

Ability to manage customer expectations without over committing

Able to work alone and on your own initiative

Maintain a good general level of health and fitness

Good general appearance as customer facing role

Reference: 34150883

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